Check your connection and credit balance. Use the refresh or retry sync option where available, then check whether a result was already created before starting another task. If the issue remains, email your user number, feature name, task time and error text so we can check the related credit records.

Confirm you are using the store account that made the purchase, reopen Tecam and try Restore Purchases. If it still does not appear, contact us with your public user number and purchase time. Do not send a purchase token or your store password.

Manage your subscription in the Apple App Store or Google Play account used to purchase it. Refund requests for store purchases follow the relevant store's process. Deleting Tecam or a Tecam account does not cancel recurring store billing.

Use the saved recovery code through the app's recovery option where available, or try Restore Purchases with the original store account for eligible purchases. iOS and Android accounts are separate. If recovery fails, contact support with your public user number if you know it; never email the recovery code itself.

See the account and data deletion instructions. You can email a request even after uninstalling the app. We need to verify ownership before handling account requests.

Email support with a description, the feature name and approximate task time. Include a screenshot only if it is safe and lawful to share. Do not send illegal material or another person's private information.