Privacy Policy
This policy explains how Tecam processes information for camera tools, AI features, accounts and purchases. Contact: wendingqi6666@icloud.com. It applies to Tecam for iOS and Android and these legal webpages.
Request account or data deletion · 请求删除账户或数据
1. Information and purposes
- Photos, videos, camera frames and prompts. Camera capture and local editing operate on your device. When you initiate a cloud AI feature, including cloud composition, preview or editing where enabled, the selected images or frames, optional references or masks, prompt and task settings are transmitted to Tecam's server or the configured AI provider to create your requested result. Uploaded content can include faces. Uploads may be compressed or resized.
- Guest account and recovery. We create an internal account identifier and public user number, and process platform, device/app version, authentication sessions, device credential and recovery-code verification data to maintain your account, balance and recovery. Credentials are kept in platform storage such as iOS Keychain. A guest account does not require an email address. Where an optional Apple or Google sign-in is available, we receive its identifier and any authorized profile data, such as name or email.
- Purchases and credits. We process store transaction identifiers, purchase verification data, product, subscription status and dates, and credit grants, spending and refunds to verify purchases, prevent duplicate grants and maintain balances. Apple or Google processes payment details; Tecam does not receive your full card number.
- Operation and support. Servers process network addresses, request times, response/error information and task status for delivery, security and troubleshooting. Device diagnostics can include device model, system/app version and operational errors. If you contact us, we process your contact information and the details you provide to handle the request.
2. Faces and on-device processing
Camera tools may derive face landmarks, body poses, subject boxes or visual representations for effects, composition guidance and tracking. These on-device signals are used by the camera and local models; they are not an identity-verification service. Saved photos or videos remain in the storage location you choose.
Cloud features process the face information visible in the images or frames you send; a reference image may also be sent for a selected feature. Do not upload another person's likeness without appropriate permission. We do not operate a facial-identity database or sell facial data. We do not use your uploads to train our own AI models. Third-party provider processing and retention are described below; do not assume that a third party shares Tecam's storage deletion schedule.
3. Permissions and choices
Camera access is used for capture; microphone access for recording audio where enabled; photo-library access for selecting or saving media; Bluetooth or nearby-device permissions for supported camera/gimbal connections. You can manage permissions in system settings. Denying a permission affects the related feature rather than requiring unrelated permissions. You can use local features without submitting images for cloud processing. Stop cloud processing by not starting those features; ending a network connection does not recall data already sent.
4. Services receiving information
- Alibaba Cloud. Hosts the current Tecam trial backend and private OSS object storage in Singapore. The stored files needed for processing are accessed through authenticated requests or time-limited signed URLs.
- AI processing at api.vwu.ai (NewAPI). Receives the image/frame, prompt and parameters needed for the selected cloud AI feature, either from the app or Tecam backend. The gateway routes requests to the selected upstream model service. Provider logs, processing locations and retention can differ from Tecam's own storage. Contact us for the current model/processor details before submitting sensitive material.
- Apple and Google. Provide store payment, purchase validation and notifications, and optional identity services where enabled. They process information under their own privacy policies: Apple and Google.
- Cloudflare. Delivers these public legal pages where its proxy is enabled and may process network and security request information. See Cloudflare's privacy policy.
We share information needed to operate these features with service providers, respond to your request, comply with legal obligations or protect service security. We do not sell your personal information or use your uploaded photos for targeted advertising. Transfers may involve Singapore and other locations used by providers; laws and protections may differ from your location. Where applicable, we use the safeguards required by law for such transfers.
5. Storage and retention
Cloud storage and job records have different retention periods. A cloud file expiring does not mean every associated record or provider copy has been erased.
- Device copies. Media you save stays on your device until you remove it. App settings, local caches and recovery credentials may survive app restarts, backups or reinstallations, depending on the operating system; iOS Keychain credentials can survive uninstalling the app.
- Tecam private storage files. The trial environment schedules completed or failed processing objects for cleanup after a 24-hour retention window or their configured expiry. Cleanup is periodic and retries storage failures, so deletion is not guaranteed at an exact hour. Save generated results promptly.
- Jobs and accounts. Prompts, task metadata and, for some server jobs, the submitted image encoded in the job record can remain in the database beyond the object-storage window until account deletion or a separate cleanup. Account, credit ledger, order and security records are retained as needed to maintain entitlements, handle disputes and prevent abuse; necessary audit, legal and backup records may be retained after deletion.
- Provider copies. AI and store providers manage their records under their own processing and retention arrangements. The 24-hour Tecam storage setting is not a promise about those copies.
6. Access, deletion and other requests
Use the app's account deletion option where available, or email wendingqi6666@icloud.com with the subject “Tecam privacy or account deletion request.” This email route is available even after uninstalling the app and does not require reinstalling it. Include your public user number, platform and the request (access, correction, deletion or another applicable privacy right). If you cannot open the app or do not know your number, explain that in the email. We will verify ownership using a safe method and explain any retained records. Do not send passwords, full purchase tokens, private keys or recovery codes.
An accepted deletion request disables account access and schedules removal of associated account profile, device/session, task and storage data through the deletion process. Removal may be delayed by the configured grace period, processing retries and backup cycles; mandatory legal, financial or security retention may apply. Deletion does not cancel Apple or Google subscriptions or erase their transaction records. Cancel recurring billing in the relevant store. You can also ask about withdrawal of consent, restrictions, portability or complaints where provided by applicable law.
7. Security
We use HTTPS for service transmission, private object storage, authenticated account access and restricted administrative access. No system can guarantee absolute security. Keep device access, store accounts and recovery codes secure; anyone with a valid recovery secret may be able to access the associated Tecam account.
8. Children
Tecam is not designed to knowingly collect information from children below the age at which their jurisdiction requires parental consent without that consent. A parent or guardian who believes a child has submitted personal information without the required permission can contact us to request review and deletion.
9. Website and policy changes
These pages require no sign-in. We do not add advertising trackers or analytics scripts to these documents; the hosting/proxy service can maintain network/security logs. Links to other services follow their own policies. We update the date when this policy changes and provide an appropriate notice for material changes, obtaining additional consent where required.
隐私政策
本政策说明 Tecam 的相机工具、AI 功能、账户及购买相关信息处理方式，适用于 iOS、安卓客户端及本协议网页。联系邮箱：wendingqi6666@icloud.com。
1. 信息及用途
- 照片、视频、相机画面及提示词。拍摄和本地编辑在设备上完成。您启动已启用的云端 AI 功能（包括云端构图、预览或修图）时，所选图片或画面、可选参考图或蒙版、提示词及任务参数会发送给 Tecam 服务端或配置的 AI 服务商，以生成所请求结果。素材可能包含面容，上传时可能压缩或缩小分辨率。
- 游客账户与恢复。我们处理内部账户标识、公开用户编号、平台、设备／App 版本、认证会话、设备凭据及恢复码核验信息，用于账户、余额及恢复。凭据保存在 iOS 钥匙串等系统存储中。游客账户无需邮箱。提供可选 Apple 或 Google 登录的版本会接收对应身份标识及您授权的姓名、邮箱等资料。
- 购买与积分。我们处理商店交易编号、购买验证数据、商品、订阅状态及日期、积分发放、消费及退款记录，以核验购买、防止重复发放及维护余额。支付信息由 Apple 或 Google 处理，Tecam 不接收完整银行卡号。
- 运行与客服。服务端处理网络地址、请求时间、响应／错误信息及任务状态，用于服务交付、安全及排障。设备诊断可能包含机型、系统／App 版本和运行错误。您联系客服时，我们处理联系信息及所提供详情，以处理请求。
2. 面容与设备本地处理
相机工具可能提取人脸关键点、身体姿态、主体框或视觉特征，用于效果、构图引导及跟踪。这些本地信号用于相机及本地模型，不是身份核验服务。保存的图片或视频位于您选择的设备存储位置。
云端功能会处理您发送的图片或画面中可见的面容；选定功能可能同时发送参考图。使用他人肖像前请取得适当许可。我们不运营面部身份识别数据库、不出售面容数据，也不使用您的上传素材训练我们自己的 AI 模型。第三方处理及保留方式见下文，不应假定第三方与 Tecam 存储清理周期一致。
3. 权限与选择
相机权限用于拍摄；麦克风用于已启用的录音录像；相册用于选图或保存；蓝牙或附近设备权限用于支持的相机／云台连接。您可在系统设置管理权限，拒绝权限会影响相关功能，不要求无关权限。您可以使用本地功能而不上传云端。停止使用云端功能可避免新的上传，但断网不会撤回已发送的数据。
4. 接收信息的服务
- 阿里云。当前试运营后端及私有 OSS 对象存储部署在新加坡。处理文件通过认证请求或限时签名链接访问。
- api.vwu.ai（NewAPI）AI 服务。接收所选云端 AI 功能需要的图片／画面、提示词及参数，由 App 或 Tecam 后端发送。网关转发至所选上游模型服务。供应商日志、处理地点及保留方式可能不同于 Tecam；提交敏感素材前，可联系我们了解当前模型及处理方详情。
- Apple 与 Google。提供支付、购买验证及通知，以及可选身份服务（启用时）。其处理受各自隐私政策约束：Apple、Google。
- Cloudflare。启用代理时提供本协议网页访问，并可能处理网络及安全请求信息。参见其隐私政策。
我们向服务商提供运营功能所需信息，也可能为响应您的请求、依法履行义务或保护安全披露信息。我们不出售个人信息，不将上传照片用于定向广告。信息可能在新加坡及服务商使用的其他地区处理，其法律保护可能与您的所在地不同；适用时采用法律要求的跨境保护措施。
5. 存储与保留
云端文件与任务记录的保留期不同。文件过期不代表所有关联记录或供应商副本已经删除。
- 设备副本。保存的媒体由您删除。设置、缓存和恢复凭据可能因系统机制在重启、备份或重装后保留；iOS 钥匙串凭据可能在卸载后仍存在。
- Tecam 私有存储文件。试运营环境对已完成或失败的处理对象，按 24 小时保留窗口或对象到期时间安排清理。清理定期执行并重试存储失败，不保证在某个精确小时完成。请及时保存结果。
- 任务及账户记录。提示词、任务信息及部分服务端任务记录中的图片编码，可能在对象存储窗口之后继续保留，直到账户删除或另行清理。账户、积分流水、订单及安全记录按维护权益、处理争议及防滥用需要保留；必要的审计、法定义务及备份记录可能在删除后保留。
- 供应商副本。AI 及商店服务商依各自处理及保留安排管理记录，Tecam 的 24 小时存储设置不适用于这些副本。
6. 查阅、删除及其他请求
可使用 App 中可用的账户删除入口，或向 wendingqi6666@icloud.com 发送主题为“Tecam 隐私或账户删除请求”的邮件（卸载后也可使用，无需重新安装），提供公开用户编号、平台及查阅、更正、删除等请求。如无法打开 App 或不知编号，请在邮件说明。我们会通过安全方式核验归属并说明需保留的记录。请勿发送密码、完整购买令牌、私钥或恢复码。
删除请求受理后，会停用账户并通过删除流程安排移除关联账户资料、设备／会话、任务及存储数据。配置的等待期、重试或备份周期可能延迟删除；法定、财务或安全保留要求可能适用。删除不会取消 Apple／Google 订阅或删除其交易记录，请在商店取消续订。您也可依法请求撤回同意、限制处理、数据可携及投诉等适用权利。
7. 安全
我们使用 HTTPS、私有对象存储、账户认证及受限管理访问。任何系统均无法保证绝对安全。请保护设备、商店账户及恢复码；持有效恢复秘密的人可能访问对应 Tecam 账户。
8. 儿童
对于所在地法律要求监护人同意的儿童，Tecam 不旨在未经所需同意的情况下收集其信息。监护人发现儿童未经许可提交个人信息时，可联系我们请求核查及删除。
9. 网页与政策更新
本页无需登录。我们未添加广告跟踪或分析脚本；托管／代理服务可能保存网络及安全日志。外部服务链接受其自身政策约束。政策更新时注明日期，重大变更通过适当方式告知，依法需要时取得额外同意。